Navigate Challenges Effortlessly

Discover techniques to handle tough discussions without stress or conflict, fostering stronger relationships.

Build Trust and Understanding

Learn to create a positive environment where all voices are heard, leading to more productive outcomes.

Achieve Mutual Understanding

Master the art of active listening and empathy to ensure every conversation is meaningful and impactful.

Empower Your Communication Skills

Take your communication to the next level with our course. Gain the tools you need to turn difficult conversations into opportunities for growth and connection.

Course Curriculum

5 Chapters · 42 Lessons

  1. 1

    Course Introduction

    1. (Included in full purchase)

      Welcome To Moving From Difficult To Productive Conversations

    2. (Included in full purchase)

      How This Course Will Help

    3. (Included in full purchase)

      Navigating This Course

    4. (Included in full purchase)

      Accessibility Statement

  2. 2

    Recognizing Opportunities in Difficult Conversations

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      What Is A Difficult Conversation

    3. (Included in full purchase)

      Examples Of Difficult Conversations

    4. (Included in full purchase)

      Why We Avoid Difficult Conversations

    5. (Included in full purchase)

      Reframing Difficult Conversations To Productive Ones

    6. (Included in full purchase)

      The Benefits Of A Structured Approach

    7. (Included in full purchase)

      Activity: Choose A Situation

    8. (Included in full purchase)

      Quiz 1: Recognizing Opportunities in Difficult Conversations

  3. 3

    Preparing for Conversations Using a Structured Approach

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      The REIMAGINE Framework

    3. (Included in full purchase)

      R - Reflect

    4. (Included in full purchase)

      Activity: Personal Reflection Exercise

    5. (Included in full purchase)

      E - Empathize

    6. (Included in full purchase)

      Activity: Empathy Mapping Exercise

    7. (Included in full purchase)

      I - Identify

    8. (Included in full purchase)

      Activity: Outcome Clarification Exercise

    9. (Included in full purchase)

      M - Map

    10. (Included in full purchase)

      Activity: Conversation Mapping Exercise

    11. (Included in full purchase)

      A - Actively Listen

    12. (Included in full purchase)

      Activity: Active Listening Practice

    13. (Included in full purchase)

      G - Give Clear Feedback

    14. (Included in full purchase)

      Activity: Conversation Guidance Plan

    15. (Included in full purchase)

      I - Involve

    16. (Included in full purchase)

      Activity: Involvement Planning Exercise

    17. (Included in full purchase)

      Alex's Scenario in Action

    18. (Included in full purchase)

      N - Nurture

    19. (Included in full purchase)

      Activity: Nurturing the Relationship Exercise

    20. (Included in full purchase)

      E - Evaluate

    21. (Included in full purchase)

      Activity: Conversation Evaluation Exercise

    22. (Included in full purchase)

      Prepare For and Schedule the Conversation

    23. (Included in full purchase)

      Quiz 2: Preparing for Conversations Using a Structured Approach

  4. 4

    Evaluating the Conversation

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Activity: Reflecting on the Conversation

  5. 5

    Next Steps in Productive Conversations

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Keep Practicing and Reflecting

    3. (Included in full purchase)

      We Wish You Success

    4. (Included in full purchase)

      We’d Love Your Feedback

    5. (Included in full purchase)

      Additional Resources

Meet Your Instructor: Jocelin Caldwell

Hi there! I'm Jocelin, an HR consultant, certified coach, and career development practitioner with over 12 years of experience helping people and organizations grow through meaningful conversations. I’m here to support you in turning challenging dialogue into confident, values-aligned communication.

Ready to Transform Your Conversations?

Join our course today and elevate your communication skills to new heights. Start engaging in meaningful dialogues that lead to positive outcomes.

$199.00

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